Refund Policy

We want you to have a good experience with AiWings. If you are not satisfied with your purchase, we offer a refund under the conditions below.

To keep things fair, refunds are available only when all of the following apply:

• Less than 25% of the credits from that purchase have been used.
• The request is made within 7 days of the purchase date.
• Each customer is eligible for one full refund per account.

If more than 25% of the credits from a purchase have been used, that purchase is considered consumed and is non-refundable.

Example: If you bought a 700-credit pack and used 175 credits or fewer, you may request a full refund within 7 days. If you used more than 175 credits, the pack cannot be refunded.

We reserve the right to deny refunds in cases of abuse, duplicate requests, or suspicious behavior.

If an image generation fails due to a technical issue and credits were deducted, we restore those credits automatically when possible. Failed generations are handled with credit restoration, not a cash refund, unless required by law or a billing error.

Refunds are generally not provided for:

• Purchases older than 7 days, regardless of remaining credits.
• Purchases where more than 25% of credits have been used.
• Credits that have expired (12 months after purchase).
• Dissatisfaction with image quality or model output after credits were used.
• Account termination due to a violation of our Terms of Service.
• Unused credits after a Service shutdown, once the notice period has ended (except where required by law).
• Issues caused by third-party services such as Claude, payment processors, or model providers, except where we failed to deliver credits after a successful payment.

If you were charged twice for the same pack, or credits were not added after a successful payment, contact us and we will fix the issue (refund or credit delivery as appropriate).

Email Mejed@templyo.io from the email address on your AiWings account. Include:

• The email on your account.
• The pack you purchased and approximate purchase date.
• A brief reason for the request (optional, but helpful).

We review eligible requests and typically respond within a few business days. Approved refunds are returned to the original payment method. After a refund, credits from that purchase may be removed from your balance.

Refund or billing questions: Mejed@templyo.io.